Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Analytics & Metrics

Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

The Manager, Segment Intelligence & Engagement (SIE) will work to evolve our segment strategy approach and execution plan that focuses on the unique needs of each of our existing and emerging customers in order to increase our market penetration. The individual will work with our C&I product verticals and segment leads to develop/refine the unique analytical solutions that anticipate future opportunities, uncovering and resolving unmet segment needs. The individual should be highly capable in self-starting and management as well as having the ability to deep dive into data and build analytical tools to reveal business insights.

Your Challenges:
• Helping to identify opportunities for impactful analytics within the business
• Extracting strategic and actionable insights from both raw data and ML models to inform business decisions
• Building compelling visualizations and communications to help senior business stakeholders understand the opportunities in product sales and account planning
• Designing and implementing new analytics-enabled business processes
• Developing detailed understanding of existing practices through process and journey mapping, identifying pain points and improvement opportunities
• Conducting training, collecting user feedback, and iterating with data scientists to on prototype

Qualifications
• 5+ years of experience using data to answer complex business questions and develop
• Proven ability to quickly learn new businesses and diagnose their problems
• Familiarity with large data sets, statistical analyses, machine learning models, and data visualization
• Hands-on experience with SQL, Python and business intelligence tools
• Experience leading quantitative problem-solving with business and analytics stakeholders
• Strong communication and presentation skills, with experience presenting quantitative analysis to senior business stakeholders
• Demonstrated ability to balance the delivery of projects against the realities of a budget; and problem solving, project management and creative resourcefulness
• Bachelor’s degree or higher in computer science, engineering, or physical sciences, or equivalent work or education-related experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.