Job responsibilities

1. Responsible for guiding, supporting, and providing full process solutions for difficult cases;

2. Daily management, on-site guidance, assessment, and motivation of the customer complaint team;

3. Responsible for data statistics, analysis and feedback of frontline upgrade cases, continuously optimizing processing processes, service standards, etc., and forming a closed-loop mechanism;

4. Responsible for improving team service capabilities and leading the team to create excellent customer experiences.

Qualification

1. Full time undergraduate degree or above, with over 2 years of experience in customer service team management

2. Speaking English

3. Familiar with the general process of handling customer complaints, with a deep understanding and recognition of customer experience;

4. Strong data skills, able to insight customer issues through data and provide optimization suggestions;

5. Strong communication and coordination skills, open minded, and able to efficiently promote cross departmental collaborative affairs.